Cookie Policy
1. About this policy
This Cookie Policy explains how SOQ Supplements Ltd uses cookies and similar technologies on www.soqsupps.com (the “Website”). SOQ is a trading name of SOQ Supplements Ltd, a company registered in England and Wales (company number 14591432), with its registered office at 10–12 Commercial Street, Shipley, West Yorkshire, BD18 3SR, United Kingdom.
In this policy, “we”, “us” and “our” mean SOQ Supplements Ltd. This policy should be read alongside our Privacy Policy, which explains how we handle your personal data more generally.
2. What are cookies?
Cookies are small text files placed on your device when you visit a website. They let the site remember your actions and preferences, such as items in your basket, and help us understand how the site is used.
Cookies set by us are called first-party cookies. Cookies set by other companies whose services we use are called third-party cookies. Some cookies are deleted when you close your browser (session cookies); others stay on your device for a set period (persistent cookies).
We also use similar technologies, such as tracking pixels. A pixel is a tiny piece of code that tells a provider like Meta when a page has been viewed or an action taken. In this policy, “cookies” covers these technologies too.
3. How we use cookies
We use three types of cookies. Only strictly necessary cookies are set without your consent; all others are set only if you agree to them through our cookie banner.
- Strictly necessary cookies make the Website work. They run your shopping basket, checkout, secure payments and account login. You cannot switch these off, because the Website would not function without them.
- Analytics cookies tell us how visitors use the Website, such as which pages are visited and how long people stay. We use this to improve the Website.
- Marketing cookies help us show you relevant SOQ adverts on other sites and social media, measure how well our adverts and emails perform, and tailor our marketing emails to your interests.
You can change your choices at any time (see section 6).
4. Cookies we use
The tables below list the cookies currently used on the Website. Cookie names marked with * end in a unique identifier. Browsers may shorten the stated duration; for example, Chrome limits cookies to about 13 months.
Strictly necessary
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| wp_woocommerce_session_* | SOQ (WooCommerce) | Keeps track of your basket and session as you shop | 2 days |
| woocommerce_cart_hash | SOQ (WooCommerce) | Detects changes to your basket | Session |
| woocommerce_items_in_cart | SOQ (WooCommerce) | Records whether your basket has items in it | Session |
| wordpress_logged_in_* | SOQ (WordPress) | Keeps you signed in to your account | Session, or 14 days if you choose “Remember me” |
| wordpress_sec_* | SOQ (WordPress) | Secures your account login | Session, or 14 days if you choose “Remember me” |
| __stripe_mid | Stripe | Helps process card payments securely and prevent fraud | 1 year |
| __stripe_sid | Stripe | Helps process card payments securely and prevent fraud | 30 minutes |
Analytics
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors | 2 years |
| _ga_B7R0ZKYDQN | Google Analytics | Stores the state of your current session | 2 years |
| _ga_XF3BGBXCQF | Google Analytics | Stores the state of your current session | 2 years |
| _gid | Google Analytics | Distinguishes visitors over a 24-hour period | 24 hours |
Marketing
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Identifies browsers so we can measure and target adverts on Facebook and Instagram | 90 days |
| _gcl_au | Google Ads | Measures how many people who click our Google adverts go on to buy | 90 days |
| __kla_id | Klaviyo | Links your visits to our marketing emails, so we can send you relevant offers and measure email performance | 2 years |
5. Third-party providers
Some cookies are set by the companies below. They may process the information collected under their own privacy policies, and some may transfer it outside the UK with appropriate safeguards in place.
| Provider | What we use it for | Their privacy information |
|---|---|---|
| Google (Analytics, Ads, Tag Manager) | Website analytics and advert measurement | Google Privacy Policy |
| Meta Platforms (Facebook, Instagram) | Advert measurement and targeting | Meta Privacy Policy |
| Klaviyo | Email marketing and newsletter sign-ups | Klaviyo Privacy Notice |
| Stripe | Secure card payments | Stripe Privacy Policy |
6. Managing your cookie preferences
When you first visit the Website, a cookie banner lets you accept all cookies, reject non-essential cookies, or choose which types to allow. You can change your choice at any time by clicking Cookie Settings at the bottom of any page. Rejecting cookies will not stop you shopping with us.
You can also block or delete cookies through your browser settings. If you block strictly necessary cookies, parts of the Website, such as the basket and checkout, will not work. Your browser’s help pages explain how:
To opt out of Google Analytics on all websites, you can install the Google Analytics Opt-out Browser Add-on. You can manage how Meta uses your data for adverts in your Facebook ad preferences.
7. Changes and contact
We may update this policy when we add or remove cookies or when the law changes. The latest version will always be on this page, with the date it was last updated shown at the top.
If you have questions about our use of cookies, please contact us:
SOQ Supplements Ltd10–12 Commercial Street, Shipley, West Yorkshire, BD18 3SR
Email: info@soqsupps.com
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.